Freight Damage Claim

Shipment Claims

Legal title of merchandise passes to the buyer upon acceptance by the carrier. The buyer must inspect all cartons on arrival for visible or concealed damage. In the event of visible freight damage, the buyer must make a notation on the freight bill; immediately notify Nevers Industries for an inspection; and file a freight claim. Do not sign the receipt until the visual inspection is complete at the time of delivery. If concealed damage is discovered, Nevers Industries must be notified within 5 days. Keep all packaging materials for inspection (do not destroy). Failure to do so may impair or cancel the ability to make a successful claim. Do not install the damaged product. Caution: When a clear receipt is obtained by a carrier, the carrier is no longer responsible for damages or shortages. Damaged freight cannot be refused by the consignee (buyer). Processing claims for damages and shortages are the responsibility of Nevers Industries. At no time can claims be deducted from our invoices.

Returns Policy

All Nevers Industries products are made to order. Therefore, merchandise may not be returned without specific consent from Nevers Industries. Unauthorized returns will be refused by the shipping department.

Claims Notice

All claims must be submited to Nevers Industries within 5 business days from the date of delivery. Pictures of damaged goods and original cartons are required and must accompany your claim. Failure to include these items will cause delay or denial of your claim.

Required

Before submitting a freight damage claim, please review this Freight Inspection Guide.

Freight Damage Claim Form

Contact Information

Nevers Sales Order # (Note: on packing list) Company Name First Name Last Name Phone Number Email

Reason For Claim

Other

Details

Confirm for Concealed Damage:

✓ Inspected for Visual Damage on Arrival
✓ Inspected for Concealed Damage on Arrival
✓ If Damaged, I noted on the Bill of Lading
✓ If Damaged, I contacted Nevers

Put your initials to the left to confirm you have done all of the above.

Check if items are still in their original packaging.

Check if product is assembled and/or installed.

Check if replacement parts are needed.

Shipping Address

Check if shipping address is different from the original sales order address. Otherwise, fill out the current shipping address.

Shipping to Company

Shipping to Attention of

Address

City

State/Province

Zip/Postal

Other Information

Any additional information or requests?

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Submit Images or Files

Use the submission to the right to submit images or files related to a warranty claim.