Freight Damage & Warranty Claim Forms
Freight Damage Claim Submission Form
Legal title of merchandise passes to the buyer upon acceptance by the carrier. The buyer must inspect all cartons on arrival for visible or concealed damage. In the event of visible freight damage, the buyer must make a notation on the freight bill; immediately notify Nevers Industries for an inspection; and file a freight claim. Do not sign the receipt until the visual inspection is complete at the time of delivery. If concealed damage is discovered, Nevers Industries must be notified within 5 days. Keep all packaging materials for inspection (do not destroy). Failure to do so may impair or cancel the ability to make a successful claim. Do not install damaged product. Caution: When a clear receipt is obtained by a carrier, the carrier is no longer responsible for damages or shortages. Damaged freight cannot be refused by the consignee (buyer). Processing claims for damages and shortages are the responsibility of Nevers Industries. At no time can claims be deducted from our invoices.
All Nevers Industries products are made to order. Therefore, merchandise may not be returned without specific consent from Nevers Industries. Unauthorized returns will be refused by the shipping department.
All claims must be submited to Nevers Industries within 5 business days from the date of delivery. Pictures of damaged goods and original cartons are required and must accompany your claim. Failure to include these items will cause delay or denial of your claim.
Sending Images or Files
Use the link below to attach images of files by email transmission. NOTE: for large or multiple files, you may need to send more than one email.